Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and are committed to providing an excellent shopping experience. If you’re not completely satisfied with your purchase, our return and refund policy is here to help.

Order Processing and Shipping

• Order Handling Time: Orders are processed within 1-2 business days after the order is placed.
• Transit Time: Orders are shipped using our Free Shipping method and typically transit within 3-4 business days.
• Estimated Delivery Time: You can expect your order to arrive within 4-6 business days from the date it is placed.
• Order Cut-Off Time: Orders placed after 07:00 pm (GMT) will be processed the next business day.

We currently ship only within the United Kingdom, and all shipping costs are free.

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

Returns (Unwanted Items)
At Zimplor.com, we value your satisfaction and want to ensure a seamless shopping experience. That's why we offer an extended 30-day return policy, providing you with ample time to make a decision about your purchase. Here are the details of our policy:

Flexible Timeframe: You have a generous 30 days from the delivery date to initiate a return request.

Hassle-Free Process: Requesting a return is simple and straightforward. Just reach out to our dedicated customer support team, and they will guide you through the process step by step.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 

Returns (Damaged/Defective Items)

We strive to provide our customers with high-quality products, but we understand that occasionally, items may arrive damaged or defective. If you receive a damaged or defective item or if you are not satisfied with your purchase for any reason, we offer a hassle-free return policy. Please read the following return policy carefully:

You have a generous 30 days from the delivery date to initiate a return request.
If you receive a damaged or defective item, please contact us immediately. We will either replace the item or issue a refund, whichever you prefer. We may require photos of the damaged item to help us improve our packaging and shipping processes.
If you wish to return an item for any other reason, it must be in new, unused condition with original tags and packaging intact.
Refunds will be issued in the original form of payment once we receive the returned item and verify its condition.
We reserve the right to refuse returns that do not meet these criteria or if we suspect fraudulent activity.
To initiate a return, please contact our customer service team via email info@zimplor.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return your item.

How to Return an Item

1. Contact Us: Email our team at info@zimplor.com with your order number and reason for the return.
2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
6. Return Address: 79 Danecroft Rd, London SE24 9PA,UK

Refund Process

• Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
• Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Late or missing refunds (if applicable)
If you haven’t received a refund after 7 business days, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@zimplor.com

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

General Data Protection Regulation (GDPR):

At ZIMPLOR, we are committed to protecting your personal data and ensuring that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in the UNITED KINGDOM.

We only collect and process personal data when we have a legal basis to do so, including your consent, the performance of a contract, legal obligations or legitimate interests.

Under the GDPR, you have rights, including the right to access, rectify, erase and restrict the processing of your personal data.

By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in the UNITED KINGDOM.

If you have any questions about your personal data or this Compliance Statement, please contact us at:

For More Information:

• Email: info@zimplor.com
• Phone: +44 7441394527
• Address: 79 Danecroft Rd, London SE24 9PA,UK

Thank you for choosing us! We appreciate your business and look forward to serving you.