Frequently Asked Questions

Welcome to the Zimplor's FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:

Handling time: 1-2 business days (Monday- Saturday)
Transit time: 3-4 business days (Monday- Saturday)
Total delivery time: 4-6 business days (Monday- Saturday)
For more details, please refer to our Shipping Policy


Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within United Kingdom on all orders. For more details, please check our Shipping Policy

Question #3: What payment methods do you accept?
Answer: We accept the following payment methods:

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days after receiving it. See our Return & Refund Policy for more details.

Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #6: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return & Refund Policy page for complete details.

Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Return & Refund Policy.

Question #8: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@zimplor.com

Question #9: Do you ship internationally?
Answer: No, we currently ship only within United Kingdom.

Question #10: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #11: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #12: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return & Refund Policy page.

Question #13: How can I track my order?
Answer: You can track your order through the Track my order page on our website.

For More Information:

Thank you for choosing us! We appreciate your business and look forward to serving you.